Terms of service
Welcome to 𝐌𝐞𝐥𝐥𝐢𝐲𝐚𝐥.
These Terms of Service explain the rules that apply when you browse our website, create an account or purchase from us.
By using our website or placing an order, you agree to these Terms, our 𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐏𝐨𝐥𝐢𝐜𝐲, 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐏𝐨𝐥𝐢𝐜𝐲 and 𝐑𝐞𝐭𝐮𝐫𝐧 𝐚𝐧𝐝 𝐑𝐞𝐟𝐮𝐧𝐝 𝐏𝐨𝐥𝐢𝐜𝐲.
𝐀𝐁𝐎𝐔𝐓 𝐌𝐄𝐋𝐋𝐈𝐘𝐀𝐋
This website is operated by 𝐌𝐞𝐥𝐥𝐢𝐲𝐚𝐥.
Throughout these Terms, “Melliyal”, “we”, “us” and “our” refer to the business operating this store.
Our online store is hosted by Shopify, which provides the e-commerce platform used to display and sell our products.
𝐖𝐇𝐎 𝐌𝐀𝐘 𝐔𝐒𝐄 𝐎𝐔𝐑 𝐒𝐓𝐎𝐑𝐄
You must be legally capable of entering into a contract under applicable law.
Where a minor uses this website, such use must be supervised and authorized by a parent or legal guardian.
You may not use our website or products for any illegal, fraudulent or unauthorized purpose.
𝐏𝐑𝐎𝐃𝐔𝐂𝐓 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍
We aim to present our products, prices, sizes, colors, fabrics and availability accurately.
However:
• Colors may vary slightly because of photography, lighting and screen settings.
• Measurements may vary slightly depending on the fabric, cut and manufacturing process.
• Print placement, embroidery, weave, texture or finishing may vary between pieces.
• Handmade or hand-finished products may contain minor natural variations.
These reasonable variations are not necessarily defects.
Please review the product description, size chart, fabric details and care instructions before ordering.
𝐏𝐑𝐈𝐂𝐄𝐒 𝐀𝐍𝐃 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐈𝐋𝐈𝐓𝐘
All prices are shown in the currency displayed at checkout.
Prices, promotions and product availability may change without prior notice.
Adding a product to your cart does not reserve it. Products remain subject to availability until your order is accepted.
𝐎𝐑𝐃𝐄𝐑𝐒
Submitting an order is an offer to purchase from Melliyal.
An order-confirmation message only confirms that we have received your order request.
We may refuse, limit or cancel an order where:
• A product is unavailable.
• Pricing or product information is incorrect.
• Payment is unsuccessful.
• Customer or delivery information is incomplete.
• Fraud or unauthorized resale is suspected.
• The order cannot lawfully or reasonably be fulfilled.
Where we cancel a prepaid order, the amount collected for the cancelled item will be refunded to the original payment method in accordance with our Refund Policy.
𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍
You must provide accurate and complete billing, shipping and contact details.
You are responsible for checking your address, phone number, size, color and product selection before confirming your order.
Melliyal is not responsible for delivery failure or delay caused by incorrect or incomplete information provided by the customer.
𝐏𝐀𝐘𝐌𝐄𝐍𝐓𝐒
Payments may be processed by banks, payment gateways or other third-party providers.
By selecting a payment method, you confirm that you are authorized to use it.
We are not responsible for delays, declined payments, security checks or technical failures controlled by your bank, payment provider or network.
𝐒𝐇𝐈𝐏𝐏𝐈𝐍𝐆 𝐀𝐍𝐃 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐘
Delivery dates are estimates and not guarantees.
Delivery may be affected by courier delays, weather, public holidays, strikes, government restrictions, incorrect addresses or events outside our reasonable control.
Detailed delivery conditions are explained in our 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐏𝐨𝐥𝐢𝐜𝐲.
𝐑𝐄𝐓𝐔𝐑𝐍𝐒, 𝐄𝐗𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐀𝐍𝐃 𝐑𝐄𝐅𝐔𝐍𝐃𝐒
Returns, exchanges, replacements and refunds are governed by our 𝐑𝐞𝐭𝐮𝐫𝐧 𝐚𝐧𝐝 𝐑𝐞𝐟𝐮𝐧𝐝 𝐏𝐨𝐥𝐢𝐜𝐲.
Unless required by law or expressly stated in that policy, items may be refused where they are:
• Worn, washed, altered or damaged after delivery.
• Returned without original tags or packaging.
• Customized or made to order.
• Marked as final sale or non-returnable.
• Returned outside the permitted return period.
Nothing in these Terms limits any consumer right that cannot legally be excluded.
𝐏𝐑𝐎𝐌𝐎𝐓𝐈𝐎𝐍𝐒 𝐀𝐍𝐃 𝐃𝐈𝐒𝐂𝐎𝐔𝐍𝐓 𝐂𝐎𝐃𝐄𝐒
Promotional offers may be subject to additional conditions, validity periods, eligible products and usage limits.
Unless expressly stated otherwise:
• Only one discount may be used per order.
• Discounts cannot be exchanged for cash.
• Offers cannot be applied retrospectively.
• Melliyal may cancel a promotion affected by error, misuse or fraud.
𝐈𝐍𝐓𝐄𝐋𝐋𝐄𝐂𝐓𝐔𝐀𝐋 𝐏𝐑𝐎𝐏𝐄𝐑𝐓𝐘
All content on this website, including the Melliyal name, logo, photographs, videos, graphics, product descriptions, designs, layouts and text, is owned by or licensed to Melliyal.
You may not copy, reproduce, publish, modify, distribute, resell or commercially use our content without prior written permission.
𝐑𝐄𝐕𝐈𝐄𝐖𝐒 𝐀𝐍𝐃 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐂𝐎𝐍𝐓𝐄𝐍𝐓
When you submit a review, photograph, video, comment or other content to Melliyal, you confirm that:
• You created it or have permission to share it.
• It is accurate and lawful.
• It does not infringe another person’s rights.
• It does not contain harmful, abusive or misleading material.
You grant Melliyal a non-exclusive, worldwide and royalty-free right to display, reproduce, edit and use that content for operating and promoting our business.
We may remove content that violates these Terms.
𝐏𝐑𝐎𝐇𝐈𝐁𝐈𝐓𝐄𝐃 𝐔𝐒𝐄
You must not:
• Use the website for unlawful or fraudulent activity.
• Attempt unauthorized access to our systems.
• Upload viruses, malware or harmful code.
• Scrape or automatically extract website content.
• Misuse another person’s personal information.
• Submit false or misleading information.
• Interfere with website security or operation.
• Impersonate another person.
• Infringe our rights or the rights of others.
We may suspend or terminate access where these rules are violated.
𝐓𝐇𝐈𝐑𝐃-𝐏𝐀𝐑𝐓𝐘 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐀𝐍𝐃 𝐋𝐈𝐍𝐊𝐒
Our website may use or link to third-party services, including Shopify, payment providers, courier companies, analytics tools and social-media platforms.
These services operate under their own terms and privacy practices.
Melliyal is not responsible for third-party websites, services or content that we do not control.
𝐖𝐄𝐁𝐒𝐈𝐓𝐄 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐈𝐋𝐈𝐓𝐘
We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free operation.
We may update, suspend, restrict or discontinue any part of the website where reasonably necessary.
𝐋𝐈𝐀𝐁𝐈𝐋𝐈𝐓𝐘
To the maximum extent permitted by law, Melliyal will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products.
Where Melliyal is legally liable for a claim connected to an order, our liability will not exceed the amount paid for the affected product, except where applicable law does not permit such a limitation.
Nothing in these Terms excludes liability for fraud, willful misconduct or any liability that cannot legally be excluded or limited.
𝐈𝐍𝐃𝐄𝐌𝐍𝐈𝐓𝐘
You agree to compensate Melliyal for reasonable losses, claims or expenses arising directly from your unlawful use of the website, infringement of third-party rights or material breach of these Terms.
This clause does not apply where the loss was caused by Melliyal’s own unlawful conduct.
𝐏𝐑𝐈𝐕𝐀𝐂𝐘
Our collection and use of personal information are governed by our 𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐏𝐨𝐥𝐢𝐜𝐲.
𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐓𝐎 𝐓𝐇𝐄𝐒𝐄 𝐓𝐄𝐑𝐌𝐒
We may update these Terms when our services, policies or legal obligations change.
The updated version will be published on this page with a revised effective date.
Changes will not unfairly reduce rights that already apply to a completed order.
𝐆𝐎𝐕𝐄𝐑𝐍𝐈𝐍𝐆 𝐋𝐀𝐖
These Terms are governed by the laws of India.
Subject to applicable consumer-protection law, disputes shall be handled by courts having lawful jurisdiction over Melliyal’s registered business location.
Nothing in this clause prevents a consumer from using any forum or remedy available under applicable consumer law.
𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐔𝐒
Questions, complaints or notices regarding these Terms may be sent to:
𝐌𝐞𝐥𝐥𝐢𝐲𝐚𝐥
𝐄𝐦𝐚𝐢𝐥: melliyal.fashion@gmail.com
𝐏𝐡𝐨𝐧𝐞: +91 8113000036
𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐇𝐨𝐮𝐫𝐬: 9:00 - 5:00
𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐝𝐝𝐫𝐞𝐬𝐬: Amrithakripa, Kaiparambu - Parappur Road, Kaiparambu PO, Thrissur, Kerala - 680546
For order-related enquiries, include your order number and registered contact details.